|
Environ-ment
|
Direction
& Feedback
- Is it
clear to the managers what VP Robinin expects of them relative to delegating
to their direct reports?
- How does
VP Robinin measure their success? Using what metrics? Assessed
how often?
- When,
how, in what form, and how often has VP Robinin reinforced her expectations
and provided them feedback on their effectiveness in delegating?
- Where
can they go to get help in delegating more effectively?
|
Resources
& Tools
- Given
the managers’ heavy workload fighting fires, what can be done in
terms of reallocating their work, adjusting their work priorities &
project deadlines, adding temporary help, etc. to enable them to focus
on coaching and delegating to their direct reports?
- What
communication or knowledge sharing vehicles can be created to promote
their delegation efforts?
- What
practices, procedures, processes need to be created to support their
efforts?
- What
resources do managers need to develop their direct reports?
|
Consequences
(Incentives, Rewards)
- What
are the consequences for improved, unchanged, or degraded levels of
delegation by VP Rob’s managers to their direct reports?
- Do the
managers understand how these consequences impact them?
- How is
improvement encouraged?
- What
new incentives need to be created?
- What
current disincentives need to be removed?
- How is
accountability for improving delegation promoted?
|
|
Individual
|
Skills
& Knowledge
- What
skills and knowledge do the managers need to improve their effectiveness
in delegating?
- How
can they gain these skills and knowledge?
- How
can they continue to improve these skills on the job?
|
Capacity
(physical, intellectual, social)
- Do
the managers have the ability to learn the skills that they need to
improve their effectiveness in delegating to their direct reports?
- Do
the manager’s direct reports have the ability to gain the skills
they need to be delegated to?
|
Motivation
- What
motivates the managers to either maintain or to increase their current
level of delegation?
- What
other conflicting and supporting motivations impact their performance?
(desire to stay directly involved? to play hero? to maintain relationships,
skills, etc.)
- How do
we address their motivations through providing direction/feedback, consequences,
resources, training?
|